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Subject : Refurbish Hotel, Manager Hotel. (With Limited Budget)
Lesson Learning:
1. Limited Budget & 如何讓客人高興 ==> two key points
2. Quick review the situation ==> List budget ==> 分派組員
3. 時間不夠=> 重點處理 ==> then detail ( 例 Priority)
4. Customer service is most important
i. Arrange the programe at night
ii. Give the best warm in the morning.
5. Customer happy ==> you are happy.
Leader Learning:
1. Leader should listen what team member saying.
2. Make quick decion but need respect your team member
敬語:
1. "人在逆境中比順境中更能顥出真實的本能"
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